Understand tickets vs. AI tokens
Wismify plans include two things each month: a quota of tickets and an allowance of AI tokens. They measure different things.
What is a ticket?
A ticket is one resolved customer conversation. However many back-and-forth messages it takes, a single conversation counts as one ticket when it is resolved — whether a human or the AI closes it.
What are AI tokens?
AI tokens are the fuel for AI features: Cowriter drafts, translations, the chatbot, auto-resolution and MYFY. Each AI action uses a small amount of tokens depending on how much text it processes.
In short: Tickets measure conversations resolved. Tokens measure AI work done. A conversation can be one ticket while using several token-powered AI actions along the way.
What if I run out?
You can top up either one with extra packs. We’ll notify you before you hit a limit — there are no surprise overage charges.