Connect WhatsApp

Connect a WhatsApp Business number so those conversations arrive in your Wismify inbox alongside email and chat, with the same AI assistance.

What you need

• A Facebook account that manages your business (you can create the business portfolio and the WhatsApp Business account during the process).
• The number you want to use: a new one that can receive an SMS or a call, or the number you already use in the WhatsApp Business app (version 2.24.17 or later).

Connect it

1. Go to Settings → Integrations → WhatsApp Business and click Connect with WhatsApp.
2. A Meta window opens. Log in with Facebook and choose (or create) your business and your WhatsApp Business account.
3. Choose the number: a new one (confirm the code you receive) or connect your existing WhatsApp Business app. In that case you keep using the app on your phone, and you can share up to 6 months of chat history.
4. Finish in the Meta window. Back in Wismify you'll see the number as connected; incoming WhatsApp messages now arrive as tickets.
5. Last step: add a payment method in WhatsApp Manager. Meta bills your business directly for the template messages you send; replying within 24 hours to customers who write to you is free.

If you connect your WhatsApp Business app

• Whatever you reply from the phone is also added to the ticket.
• So the AI doesn't suddenly answer your usual customers, it doesn't reply on its own on that number: you can turn it on in each ticket.
• On the phone, disappearing messages, view once and live location are turned off in 1:1 chats, broadcast lists become read-only and groups aren't synced.
• Your profile (photo, description) keeps being edited from the app.