Set up CSAT surveys

Analytics & reporting · Wismify Help Center

CSAT (Customer Satisfaction) surveys ask customers to rate their experience after a conversation is resolved. Scores feed straight into Analytics Pro so you can track quality over time.

Turn it on

  1. Go to Settings → CSAT.
  2. Enable surveys and choose which channels they send on.
  3. Customize the question and rating scale.
  4. Save. Ratings start collecting on newly resolved tickets.

Tip: Keep the survey to a single question. Higher response rates give you more reliable trends. Follow up personally on low scores from the ticket.

Review results under Analytics, and build a dedicated CSAT view in Informes.

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