Set up your Alba voice line
Setting up Alba means connecting a phone number and telling her how to greet and handle callers. Voice is an add-on capability — talk to us if it isn’t enabled on your plan.
Steps
- Go to Settings → Voice.
- Choose a new phone number or connect an existing one.
- Record or generate a greeting and set your business hours.
- Choose when Alba answers — always, after hours, or on overflow.
- Save and place a test call.
Tip: Set the languages Alba should speak so she can greet callers appropriately. Configure exactly how she routes and escalates in Configure how Alba handles calls.