Meet Alba, your AI voice agent

Voice (Alba) · Wismify Help Center

Alba is Wismify’s AI voice agent. She answers phone calls in a natural voice, understands what the caller needs, and either resolves it or captures the details and routes it — so no call goes unanswered.

Where Alba helps

  • After hours — answer calls when your team is offline.
  • Overflow — pick up when all agents are busy.
  • First responder — handle common questions and pass the rest to a human.

What she can do

  • Answer common questions using your knowledge and order data.
  • Take a message and create a ticket for follow-up.
  • Transfer to a person or leave a callback request.
  • Record and transcribe calls where permitted.

Note: Where required by law, callers are told they are speaking with an AI system.

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