Manage your notifications
Notifications keep you in the loop without overwhelming you. Tune them so you only hear about what matters to you.
What you can control
- New tickets on channels you own.
- Assignments and @-mentions from teammates.
- CSAT results and daily or weekly summaries.
Adjust them
- Go to Settings → Notifications.
- Toggle each category on or off.
- Choose delivery (in-app and/or email).
- Save.
Tip: Use workflows to assign tickets to the right person — then simple assignment notifications are usually all you need.